CEO Doug McMillon said on the post-earnings call with analysts that Walmart was finding “tangible ways” to leverage generative artificial intelligence to improve customer, member and employee experiences.
One area where Walmart is using generative AI is its product catalog, where it’s used multiple large language models to create or improve over 850 million pieces of data in the catalog.
“Without the use of generative AI, this work would have required nearly 100 times the current head count to complete in the same amount of time and for associates picking online orders, showing them high-quality images of product packages helps them quickly find what they’re looking for,” McMillon said, according to an AlphaSense transcript.
McMillon added that customers and members will get more help shopping on Walmart’s website and app with a new AI shopping assistant that will provide shopping advice and ideas.
Walmart AI reorganizes product catalog 100x faster than humans
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