Executives at the National Eating Disorders Association (NEDA) decided to replace hotline workers with a chatbot named Tessa four days after the workers unionized.
NEDA, the largest nonprofit organization dedicated to eating disorders, has had a helpline for the last twenty years that provided support to hundreds of thousands of people via chat, phone call, and text. “NEDA claims this was a long-anticipated change and that AI can better serve those with eating disorders.
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Eating Disorder Helpline Fires Staff, Transitions to Chatbot After Unionization
American Buddhist Net 